FAQs

How do I process a repeat transaction?

To process a repeat transaction, go to the Payments screen. You may search for the original payment solely by name, reference, account number, amount, payment type, tracking number, routing number, date range or any combination of these. Your search results will appear at the bottom of the screen.

Once you have identified the payment you would like to repeat, simply click on the orange arrow to the right of the relevant payment line. You will be presented with a payment screen where the mandatory fields contain all of the information of the original payment. Simply click the Process button.

Can I use RAVEN Online to process a credit card refund?

Yes. To process a credit card refund, go to the Payments screen. You may search for the original payment solely by name, reference, account number, amount, payment type, tracking number, routing number, date range or any combination of these. Your search results will appear at the bottom of the screen.

Once you have identified the payment you would like to refund, simply click on the orange arrow to the right of the relevant payment line. You will be presented with a payment screen where the mandatory fields contain all of the information of the original payment. You must change the Payment Type to CC Refund by selecting it from the drop down menu. To complete the refund, click the Process button.

Can I process a new transaction if I haven’t stored the original card details?

Yes, RAVEN Online stores the original card information for you, saving you the risk and expense associated with storing sensitive cardholder data at your place of business.

To process a new transaction using the details of a previously processed payment, go to the Payments screen. You may search for the original payment solely by name, reference, account number, amount, payment type, tracking number, routing number, date range or a combination of any of these. Your search results will appear at the bottom of the screen.

How do I refund a client who has paid by check?

You may refund your client by using the ‘Issue Check’ feature under the ‘Payments’ tab. For instructions on how to issue a check, please refer to Check Issue.

How can I refund a customer who has paid by ACH/eft?

To process a refund for ACH / eft payments, go to the Payments screen. You may search for the original payment solely by name, reference, account number, amount, payment type, tracking number, routing number, date range or any combination of these. Your search results will appear at the bottom of the screen.

Once you have identified the payment you would like to refund, simply click on the orange arrow to the right of the relevant payment line. You will be presented with a payment screen where the mandatory fields contain all of the information of the original payment. You must change the Payment Type to a Credit by selecting the relevant type of credit from the drop down menu. To complete the refund, click the Process button.

Can I void a payment?

Voids are possible only if the file has not been released for processing. If the payment has not been released, you may void it by ticking the box next to the relevant payment line and clicking the Void button. Once a payment has been released, either manually or automatically, it is considered processed and the void option is no longer available.

What is PCI Compliance and how do I become PCI Certified?

Maintaining payment security is required for all companies (including merchants and their suppliers) that store, process or transmit cardholder data. Guidelines for maintaining payment security are provided in the PCI data security standards (PCI DSS), which sets the technical requirements for organizations accepting or processing payment transactions.

Most small merchants can use a self-validation tool to assess their level of cardholder data security. There are 8 different kinds of Self-Assessment Questionnaires (SAQ), each designed for specific merchant environments. Most PacNet merchants will find that they need to complete either SAQ A or SAQ EP. Please consult the PCI Security Council’s Instructions and Guide document for help choosing the correct SAQ for you, or visit our PCI Page.

Is PacNet Services PCI Compliant?

PacNet Services is a PCI-compliant provider. All PacNet payment information is passed through Raven, a secure payments engine, which is managed by DeepCove Labs and has been audited by a PCI-certified auditor.

Raven has been certified as a PCI Level 1 Service Provider, which is the highest level of certification available.

How do I begin accepting online payments at my ecommerce shop?

PacNet’s Raven Payment Gateway is pre-integrated with numerous online storefront platforms and CRMs. If you don’t see yours here, please don’t hesitate to ask. We may be working on that integration right now. Existing PacNet clients can contact us for the credentials needed to activate their online payment plugins. If you want to become a PacNet client, contact us today.

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