Getting Started

Getting Started

To use RAVEN Online you will need:

  • Web browser. Most common browsers are supported, however, RAVEN Online works best with Mozilla Firefox 2.0, Internet Explorer 7 or 10, Safari 3 or 4 or Chrome 1.
  • User name (please contact Client Support if you have not received a user name)
  • Password
  • Access rights/permissions to view account statements. Varying permission levels are required to submit payments, to view submitted items and to access statements online.
  • RAVEN Security Token powered by RSA.

RAVEN Security Token

To Log On

To access RAVEN Online, go to https://raven.deepcovelabs.com; where you will be presented with a login screen. If you have received a user name and password, enter them and click on PROCEED. You will then be presented with the RAVEN Online home page.

If you were assigned a user name to access RAVEN Online and if you are a new user, click on the “I am a new user…” link. You will be directed to the new user login screen.

RAVEN Online login page

Enter the username provided to you, and create a password between four and eight characters containing only letters and numbers. Enter and confirm your password (please be aware that the password is case-sensitive). Enter your 6 digit token code. To set your password, click on the PROCEED button.

Creating a password

You will receive an on-screen message indicating that your password has been set.

Password successfully created

You may now log in with your user name, your newly created password, and your token code.

If you are not a new user, you may log in with your user name and password provided by Client Support, depending on the level of access you have been granted.

Login screen

Failed Login

If your login attempt fails, you will receive a failed login message. After repeated attempts, if you are still unable to log in, please contact Client Support at [email protected] for assistance.

Failed login